BA HONS (WITS)
CERTIFICATE IN INDUSTRIAL RELATIONS (WITS)
HIGHER DIPLOMA IN LABOUR LAW (WITS)
MA IN INDUSTRIAL RELATIONS (UNIVERSITY OF WARWICK)
Felicity is a full-time professional in dispute resolution and has worked as an independent mediator since 1989. She was first accredited as a mediator in South Africa but more recently she was accredited by the Centre for Effective Dispute Resolution (CEDR) (2003). She has also trained as a conciliator with ACAS (1991).
Felicity mediates workplace, employment and labour disputes, as well as a range of community and commercial disputes. She has conducted mediations in a wide range of organisations in the public and private sectors. One recent case involved a dispute between two senior consultants in an international professional services organisation, while another recent case involved a dispute between two partners in a well-established firm of solicitors. Felicity mediates independently and through CEDR, Conflict Management Plus (CMP) and the Oxford Mediation Group.
Felicity trains independent mediators in the UK for CEDR and in-house workplace mediators for CMP. She also trains mediators and conciliators internationally for the International Labour Organisation, her most recent course having taken place in Turin in 2009. She has trained mediators in South Africa for the Independent Mediation Service of South Africa (IMSSA) and the Commission for Conciliation Mediation and Arbitration (CCMA). Felicity is a partner in Conflict Dynamics, a training company founded in 1996 which specialises in workplace conflict management and dispute resolution skills training.
In 2008 Felicity wrote a Handbook on Alternative Dispute Resolution for the ILO. She was a co-author of Labour Dispute Resolution published by Jutas in 1997, second edition 2009. Felicity was a contributor to Dispute Resolution published by Jutas in 1993.
Felicity is based in England.
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